ABOUT

  • Problem Solver | Strategic Thinker
  • Driven by Innovation | Passion for Learning
Explore My Work

About Me

With a proven track record supporting industry leaders like Google, a powerhouse in tech innovation, WestRock, a global leader in packaging solutions, and progressive educational institutions, I bring a unique blend of strategic program management and hands-on technical expertise to deliver impactful results. Driven by a passion for problem-solving and innovation, I’m committed to crafting pioneering solutions that not only meet today’s challenges but also shape the future of technology.

 

LinkedIn Profile

Certificates

Scrum Master [CSM]
Product Owner [CSPO]
Software Engineering
Data Analytics
ServiceNow
Cybersecurity
Artificial Intelligence
PMP [01/2025]
Project Management

My Projects

Personal Project [In Progress]

My personal project focuses on developing a complete full-stack application independently. I am managing both front-end and back-end components, working through the entire development lifecycle from design to implementation. This project highlights my growing expertise in building seamless, end-to-end solutions and deepening my technical skills across multiple technologies.

 

Group Project [In Progress]

In collaboration with a team, I am contributing to a full-stack application that spans the complete development process. My role involves active participation in planning, coding, and testing, applying agile methodologies to ensure a streamlined workflow. This group project emphasizes my ability to work effectively in a team, employ problem-solving strategies, and create user-centered applications.


Certificate in Software Engineering | Full-Stack Web Development, Queensborough Community College (CUNY) Queensborough, NY [Expected: December 2024]


***Maintenance Note: This portfolio site is currently being updated. 

 

Explore Projects

Interactive Data Dashboard Project in Tableau Desktop

 

Role: Data Analyst

 

Overview: Developed an interactive data dashboard in Tableau Desktop to enable stakeholders to explore trends, analyze key metrics, and answer critical business questions. This project aimed to make complex data accessible and actionable through effective visual storytelling.

 

Technologies Used: Tableau Desktop, SQL, Excel for data preprocessing

 

Scope and Challenges:

  • Connected to and refined a complex dataset to ensure accurate and relevant data was available for visualization.
  • Addressed challenges in handling large datasets by applying data filtering and organization techniques to optimize dashboard performance.

 

Solution/Approach:

  • Designed core visualizations, such as bar charts and cross tabs, to highlight key patterns and insights.
  • Built an interactive dashboard where users could dynamically explore data, gaining insights through customized filters and drill-down options.
  • Added annotations and insights within the dashboard to guide users, providing clarity on data sources, visualization choices, and key findings.

 

Outcome: Delivered a polished, interactive dashboard that enhanced data accessibility and facilitated strategic decision-making. This project demonstrates proficiency in Tableau and a strong understanding of the data workflow, from data preparation to interactive design, empowering stakeholders with actionable insights.

 

Certificate in Data Fundamentals, IBM SkillsBuild

 

 

Explore Dashboard

RAG-Based Chatbot for Customer Support

 

Role: Developer

 

Overview: Developed a chatbot to improve customer support by answering frequently asked questions using real-time information from a knowledge base.

 

Technologies Used: Google Dialogflow, Python, Google Sheets

 

Scope and Challenges:
Focused on training the chatbot to handle common customer queries accurately.
Managed challenges in refining intents and responses based on test feedback.

 

Solution/Approach:

  • Used Google Dialogflow to set up intents and entities, enabling accurate responses to varied user queries.
  • Integrated the bot with a Google Sheets-based knowledge base, allowing quick FAQ updates without altering the code.

 

Outcome: Successfully built a chatbot that demonstrated practical applications of conversational AI, enhancing customer support capabilities.

 

Certificate in Google AI Prompting Essentials, Google Cloud

Certificate in Generative AI Artificial Intelligence, Google Cloud

Certificate in Google Gemini AI Artificial Intelligence, Google Cloud
Certificate in Artificial Intelligence Fundamentals, IBM SkillsBuild

 

 

Explore Chatbot

ServiceNow Loaner Vehicle Inventory and Request Management System

 

Role: ServiceNow Developer

 

Overview: Developed a loaner vehicle inventory and request management system within ServiceNow to streamline asset tracking, manage vehicle reservations, and enhance efficiency in the request process.

 

Technologies Used: ServiceNow (tables, forms, Flow Designer)

 

Scope and Challenges:

  • Created a system to track inventory items, including vehicles, and manage loaner requests using ServiceNow’s core modules.
  • Addressed challenges in automating complex approval flows for high-demand items, which were resolved using ServiceNow’s Flow Designer for enhanced automation.

 

Solution/Approach:

  • Inventory Management: Configured tables to store details for inventory items, including vehicles and other loaner assets, and set up forms for users to submit and track requests.
  • Loaner Vehicle Requests: Designed a dedicated module for users to request loaner vehicles, specifying vehicle type, reservation period, and other relevant details. Configured ServiceNow forms to capture this information seamlessly.
  • Flow Designer Automation: Utilized Flow Designer to automate approval workflows based on role permissions and vehicle availability, with automated email notifications to alert users upon approval or denial of requests.
  • Reporting and Notifications: Integrated basic reporting to monitor asset utilization and set up notifications for users and administrators to stay updated on request statuses.

 

Outcome: The system effectively managed inventory and streamlined the loaner vehicle request process, showcasing ServiceNow configuration skills and Flow Designer automation for asset and request management. This project provided hands-on experience with ServiceNow’s Flow Designer, enabling efficient handling of asset tracking and request approvals.

 

Certificate in ServiceNow NextGen Certificate, ServiceNow Reskill Program
Certificate in ServiceNow IT Leadership Professional, ServiceNow

 

 

Explore Project

Security Monitoring with Splunk

 

Role: Cybersecurity Analyst

 

Overview: Set up a basic security monitoring system using Splunk to detect and alert on unusual login activities.

 

Technologies Used: Splunk, basic Python scripting

 

Scope and Challenges:

  • Configured Splunk to monitor login data and detect failed login attempts as potential threats.
  • Managed data volume challenges by applying Splunk’s filtering capabilities.

 

Solution/Approach:

  • Set up rules in Splunk to alert on repeated failed login attempts, a common indicator of security threats.
  • Created visualizations on Splunk dashboards to monitor login activity patterns.

 

Outcome: Demonstrated hands-on experience with Splunk for security monitoring, enabling real-time threat detection and basic SIEM operations.

 

Certificate in Cybersecurity, Generation USA Training Accelerator 

 

 

Explore Project

WordPress Website Build for Nonprofit

 

Role: Project Manager | Developer

 

Overview: Built a WordPress website for a nonprofit organization during a hackathon, with an emphasis on accessibility, simplicity, and user engagement to support the nonprofit’s mission and connect with its community.

 

Technologies Used: WordPress, Elementor, Beaver Builder, HTML/CSS

 

Scope and Challenges:

  • Created a functional website including a homepage, blog, donation page, and contact form.
  • Addressed tight timelines and limited resources by leveraging WordPress plugins for quick deployment and essential functionality.

 

Solution/Approach:

  • Used Elementor for intuitive drag-and-drop page building, achieving a visually appealing and user-friendly layout without extensive coding.
  • Incorporated basic SEO strategies and optimized site structure to increase the nonprofit’s online visibility and support outreach efforts.
  • Integrated a donation button and calls-to-action to encourage contributions and volunteer sign-ups.

 

Outcome: Delivered a polished, accessible website under tight hackathon deadlines, showcasing skills in web design, nonprofit project management, and WordPress development. The site supported the nonprofit’s goals by enhancing its digital presence and making it easy for users to get involved.

 

Certificate in Atlassian Agile Project Management Professional, Atlassian

Certificate in Project Management, Gener8tor Skills Training Accelerator

Healthy Habit Dice App Development

 

Role: Developer

 

Overview: Developed a prototype app called “Healthy Habit Dice,” designed to help users build wellness routines through randomized habit suggestions. The app encourages users to incorporate healthy habits into their daily routines by “rolling” for a new activity each day.

 

Technologies Used: Adalo, basic Firebase integration

 

Scope and Challenges:

  • Built an engaging interface that allowed users to generate a random wellness habit daily, using a no-code platform to streamline development.
  • Integrated data storage to save user activity logs and track engagement.

 

Solution/Approach:

  • Designed a clean interface with a “roll” feature for habit generation, integrated Firebase for data storage, and included a feedback option for users to track their experience.
  • Curated a list of simple, achievable wellness habits to keep users motivated and engaged.

 

Outcome: Created a functional prototype that showcased no-code development skills and the ability to design engaging wellness experiences through an interactive app.

 

Explore Projects

Testimonials

  • TJ’s dedication to Learning and Development in our fast-paced environment was nothing short of exceptional. Her ability to design engaging training programs that aligned perfectly with our team’s needs transformed our onboarding process and upskilled employees across the board. As she transitioned toward a career in tech, her enthusiasm and commitment to learning new skills were evident in every project she took on. Her adaptability and tech-savvy approach made her an invaluable asset, and I have no doubt she’ll continue to make an impact wherever she goes. —Sarah, Sr. Manager, Learning and Development
  • Working with TJ was truly inspiring. Not only did she bring her Learning and Development expertise to every project, but she also brought a genuine passion for tech, continuously upskilling herself in areas that directly benefited our team. TJ’s knack for translating complex information into accessible, engaging content helped us build a more knowledgeable and confident workforce. As a career changer, she’s embraced every challenge, proving herself a rockstar in both learning and tech development. —Allison, Program Manager
  • TJ was a standout educational leader, where her innovative approach and dedication to excellence set new standards for training across our organization. Her career shift toward tech only amplified her drive, as she quickly integrated tech skills into her leadership, raising the bar for engagement and effectiveness. TJ’s natural ability to connect with learners and her enthusiasm for tech empowered her team to create resources that inspire and educate. She is an exceptional leader with a promising future in the tech field. —Dent, Director

Social Innovator

Transforming Opportunities Through Words

As a writer and editor for training materials, social media content, and career resources, I bridge opportunity gaps and empower individuals in their professional journeys.

Overview: Developed a leadership program that equipped 3,500 women with tools to drive impactful change in their communities. Led a team of 18 in program execution and co-wrote a comprehensive curriculum, covering key areas like public policy, board readiness, inclusive leadership, marketing, and essential leadership skills—fostering a generation of socially-minded, capable leaders. Recognized with the Committee of the Year Award for outstanding program impact and team leadership.


Description: Managed the planning, execution, and evaluation of the JLA Leadership Institute, a program designed to develop leadership skills among over 3,500 women. The initiative included workshops, speaker events, and networking sessions, aimed at empowering members with practical leadership techniques.

 

Steps Involved:

  • Program Planning: Conducted a needs assessment to identify key leadership development areas and designed a curriculum that covered topics like strategic planning, team management, and community leadership.
  • Event Coordination: Oversaw logistics for monthly workshops, including speaker recruitment, venue arrangements, and materials preparation.
  • Stakeholder Management: Collaborated with JLA members, community leaders, and external speakers to ensure program quality and alignment with the league’s mission.
  • Implementation: Facilitated workshops, ensuring they were engaging and met learning objectives. Adapted the program schedule based on participant feedback.
  • Evaluation and Improvement: Used post-event surveys to gather feedback, measure participant satisfaction, and assess skill development. Iteratively improved the curriculum based on survey results.


Skills Highlighted: Project planning, stakeholder management, event coordination, curriculum development, and program evaluation.

Tools Used: Trello for project tracking, Membership website for event registration, Google Forms for feedback collection, and Microsoft PowerPoint for workshop materials.

Outcome: Successfully developed a leadership development program that improved members’ leadership skills, with a 40% increase in positive feedback on leadership readiness.

An eLearning solution designed to empower students from all backgrounds with interview skills that open doors to impactful internship opportunities.

Contact Me

📍 Atlanta, GA, USA [Prefer remote opportunities]

  • 2024 TJ JOHNSON
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